Frequently Asked Questions

DOMESTIC APPLICATION

MYeHALAL SYSTEM

How to apply for Halal certificate through MYeHALAL system?
  1. Visit portal
  2. Choose domestic or overseas application.
  3. Register the company account through the MYeHALAL system using SSM number.
  4. Confirmation of company's account ID and password will be given via e-mail within 24 hours.
  5. The Company shall read and download the Halal certification procedures Manual.
 @Hal Hub Malaysia
What is the applicant can do if forgot password?
Applicants need to contact the ICT Section, BPH by giving the Company Registration Number for follow-up actions. @Hal Hub Malaysia

THE COMBINED APPLICATION

What are the criteria to qualify for an application can be combined?
  1. Category of application can be combined:
    • Renewal and renewal.
    • Renewal and add product/menu/outlet.
  2. Shall be the same scheme.
  3. The expiry period of all Malaysian Halal certification certificates (SPHM) to be combined do not exceed 6 months.
  4. Application documents must be submitted together with the accompanying letter explaining that the situation of the application includes the summary of the product/menu and ingredient material application is incorporated in the earliest application will expire.
  5. The applicant must select the ' new ' category.
  6. The date of the halal certificate for the application which was merged depends on the date of approval of the application.
 @Hal Hub Malaysia
Is it possible to combine applications for products produced in different factories?
No you can’t. @Hal Hub Malaysia

PAYMENT/FINANCIAL STATEMENT

What documents are required if the company does not have an annual financial statement?
The company may submit bank statement for the last three months. @Hal Hub Malaysia
How to pay Halal certification fees?
Payment must be made by postal order/bank draft @Hal Hub Malaysia
What is the time period for the company to make payment after receiving the charge letter?
Payment must be made within 14 working days. The application will be rejected automatically if no payment is made within the period. @Hal Hub Malaysia
Will the fee be refunded if the application is unsuccessful or cancelled by the applicant?
Fees that have been paid are not refundable. @Hal Hub Malaysia

PBT LICENSE / LOCATION

Can the application be made if there is no PBT license?
No you can’t @Hal Hub Malaysia
Should I make a new application if the factory changes its location?
Yes. The applicant must make a new application. @Hal Hub Malaysia

BASIC DOCUMENTS/SUPPORTING DOCUMENTS

What are the supporting documents that need to be prepared for the purpose of application?
Please refer to the checklist of documents based on the scheme applied in the MYeHALAL system. @Hal Hub Malaysia
What are the required supporting documents if the ingredient does not have halal certification?
  1. Specifications of the product and/or MSDS (Material Safety Data sheet) stating the source of raw material/composition.
  2. The ingredient process flow chart.
 @Hal Hub Malaysia
Is Halal declaration accepted if the ingredients are not halal certificate?
No. @Hal Hub Malaysia
Is the COA (Certificate of Analysis) accepted?
No. @Hal Hub Malaysia
How many days given for applicant to send the hard copy document to JAKIM/JAIN?
Delivery of completed documents must be made within five (5) working days. The application will be rejected automatically if no document is received during the period. @Hal Hub Malaysia
What documents are required for halal certification application?
Required documents for halal certification applications can be referred to in the checklist of MYeHALAL system.
  1. Documents must be arranged according to checklist.
  2. Documents related to ingredient materials shall be arranged based on the order of the MYeHALAL system.
  3. Information regarding ingredient material and registration of DCA (if applicable) must be marked (tagging) and at highlight.
  4. Documents must be punched and filed in accordance with thickness.
@Hal Hub Malaysia

CHARGE RATE

What are the charges imposed for a hotel that is not a star rating?
The charge rate imposed is RM200/kitchen for a period of two years. @Hal Hub Malaysia
What is the rate of charge for the addition of the promotional menu/menu?
RM200 for a period of two years. @Hal Hub Malaysia
What is the charge rate charged for adding a product?
Based on company category. @Hal Hub Malaysia
What is the charge rate for adding a outlet?
RM200 per outlet for a period of two years. @Hal Hub Malaysia

RENEWAL

When is the application for renewal can be made?
Renewal application must be made within 6 months or at least 3 months before the expiry of the certification. @Hal Hub Malaysia
Can the company make renewal application for expired certificate?
Can't. The company shall make new applications @Hal Hub Malaysia

INGREDIENT MATERIALS

Can natural products be certified Halal?
Can. Provided that the applied product has a washing/deletion/packaging process and other. @Hal Hub Malaysia
Are alcohol allowed in the ingredient material?
Alcohol use (ethanol) is permitted in ingredient materials provided –
  1. Alcohol is not derived from the alcohol making process.
  2. The percentage of alcohol allowed for lightweight drinks made not for the purpose of liquor is under level 1% v/v
  3. Food/beverage containing flavoring/coloring materials containing alcohol for the purpose of stabilization and end products is not intoxicating liquor and alcohol rate not exceeding 0.5%.
 @Hal Hub Malaysia

MENU/PRODUCT

Does the promotion menu need to apply for halal certification?
Yes, applicants need to make an application to add a menu. @Hal Hub Malaysia
What are the names of menus/products that are not eligible for certification?
Menu names that are synonymous with non-halal menus and/or names that have a negative impact or have other religious elements. @Hal Hub Malaysia

PHARMACEUTICALS/COSMETICS

What are the specific documents required for halal application for the pharmaceutical/cosmetic scheme?
The specific documents required are as follows:
  1. Pharmaceutical – MAL No.
  2. Cosmetics – NOT No.
  3. Manufacturing licence from DCA (for pharmaceuticals).
 @Hal Hub Malaysia
What is the relevant certification scheme for perfume application?
The relevant certification scheme for perfume applications is as follows:
  1. Cosmetic scheme – for external use of human body
  2. Consumer goods scheme – for other than human body.
 @Hal Hub Malaysia

CONTRACT MANUFACTURING (OEM)

Can the brand owner apply for halal certification in the name of his own company?
Can, provided-
  1. The manufacturer has a valid halal certification under the OEM scheme.
  2. The brand owner must apply for a halal certificate for all factory issuing the same product
 @Hal Hub Malaysia
Can a brand owner appoint a contract manufacturer who does not have a halal certification?
Can't. The manufacturer must have a halal certificate first before offering OEM service. @Hal Hub Malaysia
Can brand owners appoint other contract manufacturers to produce similar products?
Can, provided –
  1. The manufacturer has a valid halal certification under the OEM scheme
  2. The brand owner must apply for a halal certificate for all factory issuing the same product.
 @Hal Hub Malaysia

SCHEME

Can the application of a different scheme be made in one application?
Can't. The company shall make separate applications for different schemes. @Hal Hub Malaysia
What to do if the OEM plant does not have its own product?
The manufacturer must apply for halal certification under the OEM scheme. @Hal Hub Malaysia

INTERNATIONAL APPLICATION

How do I apply for international halal certification?
  1. Visit portal Halal.
  2. Select overseas application.
  3. Register the company account through the MYeHALAL system using SSM number/registration numb.
  4. Confirmation of company's account ID and password will be given via e-mail within 24 hours.
  5. The Company shall read and download the Malaysia’s Halal Certification Procedures Manual.
 @Hal Hub Malaysia
What are the eligible product schemes for overseas certification?
Product schemes eligible for international certification are as follows:
  1. Food/Beverage Product.
  2. Cosmetics.
  3. Pharmaceutical.
  4. Consumer Goods.
 @Hal Hub Malaysia
Who is eligible to apply for international certification?
Companies registered in Malaysia whether branches, importers, distributors and agents in Malaysia are eligible to apply for international certification. @Hal Hub Malaysia
What are the charges involved in international halal certification application?
ASEAN Outside ASEAN
RM2100 USD2100
@Hal Hub Malaysia
How long is the time taken for international application auditing?
The period of time taken for international application auditing is a minimum of 4 days for 1 factory including the return and back day and depends on the distance of the journey and situation. @Hal Hub Malaysia
Who provides an audit itinerary?
The company providing an audit itinerary. @Hal Hub Malaysia
Is the manufacturer of the foreign country must have halal certification from Foreign Certification Body recognised by JAKIM?
No @Hal Hub Malaysia
Can a halal logo issued by the Foreign Certification Body recognised by JAKIM is replaced by the Malaysian halal logo?
No @Hal Hub Malaysia
What documents are required for application?
Applicant Manufacturer
SSM Registration No. Manufacturer's License
MAL/NOT No (for pharmaceuticals/cosmetics products brought into Malaysia) Personal identification Card (2 Muslim workers in processing) * If there is no Muslim worker, there is a internal Halal committee consisting of a company in Malaysia-applicant
Packaging Label (if supplied by the applicant) Halal Certificate/Document related to ingredients
Product Processing Flow Chart
Packaging Label (if supplied by manufacturer)
Factory Location Map
Related Documents (GMP, HACCP, ISO etc)
@Hal Hub Malaysia
Are animal-based products and dairy eligible to apply for halal certification?
The applicant should refer to the Department of Veterinary Services Malaysia for animals and dairy products. @Hal Hub Malaysia
Can gelatin products be certified?
Can, once the processing plant is approved by the Department of Verterinar Services Malaysia. @Hal Hub Malaysia
How can I apply for the halal certificate for the foreign slaughter house?
JAKIM has not issued a halal certificate to the slaughter house overseas. However, the company must contact the Department of Verterinar Verterinar Malaysia to obtain the import permit. @Hal Hub Malaysia

AUDIT SECTION

How long does it take to be scheduled when payment is made?
By turn of payment within 30 days. @Hal Hub Malaysia
Will the applicant be notified before JAKIM's field audit?
Yes, the applicant will be notified via e-mail registered in the MYeHALAL system. @Hal Hub Malaysia
If there is an application made in the near future, will an audit be conducted at the same time?
It depends on the shift in scheduling and consideration of JAKIM and JAIN/MAIN. @Hal Hub Malaysia
If the company is not ready when scheduled, can it be delayed?
The company shall inform JAKIM and JAIN/MAIN as soon as the notification is received and submit reasonable grounds to be suspended in the field auditing. @Hal Hub Malaysia
How many auditors involved during the field auditing?
At least two (2) persons comprising shariah and technical fields. @Hal Hub Malaysia
Will the audit be conducted in the evenings?
Yes, an audit will be conducted at any time based on company's operating hours. @Hal Hub Malaysia
What are the elements that are seen during auditing?
  1. Company documentation and profile.
  2. Internal Halal control system
  3. Raw materials/ingredients and processing materials
  4. Equipment
  5. Packaging and labelling
  6. Storage.
  7. Processing
  8. Transport.
  9. Employee.
  10. Sanitation and sanitation system.
  11. Waste Management.
  12. Physical premises.
 @Hal Hub Malaysia
How long does it take to answer the report?
5 working days. @Hal Hub Malaysia
Will the auditors take samples during the field auditing?
Yes, if necessary. @Hal Hub Malaysia
How do if applicants want to apply for an extended period to answer a report?
The applicant must send an official letter and submit a strong excuse for the extended period application to answer the non-conformance report. Appropriate considerations will be given if reasonable. @Hal Hub Malaysia
Will JAKIM and JAIN/MAIN will conduct follow-up audits if the non-conformance report t is issued?
It is dependent on the response to the non-conformance report comply with the Malaysian halal certification. @Hal Hub Malaysia
How do applicants wish to deal with the auditors of JAKIM and JAIN/MAIN for the purpose of providing feedback upon the field auditing?
The applicant may contact the JAKIM and JAIN/MAIN auditors through the information on a copy of the audit report, such as name, telephone number and e-mail or to transact directly at the counter. @Hal Hub Malaysia
How do I answer a non-conformance report?
Response for the non-conformance report feedback must be accompanied by an official letter, a list of disqualification issued with corrective actions undertaken and submit the attachment and sent by hardcopy all auditors involved. @Hal Hub Malaysia
How do I update the information in the MYeHALAL system?
The applicant must inform the auditors formally by e-mail or by hand and wait until the MYeHALAL system is open to be updated. @Hal Hub Malaysia

FAQ CERTIFICATE SECTION

How long is the certificate ready after printing?
Certificate will ready printed within 5 working days. @Hal Hub Malaysia
When can the certificate be acquired/obtained?
Applicants should check in the MYeHALAL system and if the certificate's serial number is displayed, the certificate is completed. @Hal Hub Malaysia
How can a certificate be taken after an approved application has been notified?
Applicants from Klang Valley need to go to the Halal Management Division at Level 6 Block D, Kompleks Islam Putrajaya. For the outside applicants of Klang Valley, Halal Management Division, JAKIM will post on a PosLaju. @Hal Hub Malaysia
When can certificates be collect at the counter?
Certificate can be collect only on Tuesdays and Thursdays @Hal Hub Malaysia
Who can collect the certificate?
Any worker from a requesting company may represent a company to take a certificate. @Hal Hub Malaysia
Is the runner allowed to take halal certificate?
Can, provided that the letter of Representatives is brought together. @Hal Hub Malaysia
If there are errors on the certificate, can it be reprinted?
Yes @Hal Hub Malaysia
How can the applicant know the certificate is already printed?
If there is a certificate of declaration of acceptance of the HALAL certification certification has been displayed in the MYeHALAL system @Hal Hub Malaysia
Where can the applicant take halal certificate if the application is managed by the State Department of Religious Affairs (JAIN)?
The halal certificate must be collect with the same place where application is managed. @Hal Hub Malaysia

BRAND CHANGE/INCREASE

What should I do if there are changes/increased brands?
SPHM holders are required to submit an official letter by expressing a brand change/increase with supporting documents such as packaging labels. @Hal Hub Malaysia
Will the brand change/increase be updated in the MYeHALAL system?
Updates to the latest information will be conducted by Competent Authorities. @Hal Hub Malaysia
Will the brand change/increase be displayed on the certificate?
No @Hal Hub Malaysia
Do I need to inform JAKIM/JAIN brand change/increase?
Yes @Hal Hub Malaysia

CHANGES/ADDITION OF INGREDIENTS

Will the change/addition of ingredients need to be notified to JAKIM/JAIN?
Yes @Hal Hub Malaysia
Is the change/addition of the ingredients subject to charge?
No @Hal Hub Malaysia
What is the procedure if there is any changes in the ingredients for the product or menu that has been certified?
Applicants need to submit an official letter stating the ingredients involved and the supporting documents such as copy of Halal certificate/MSDS/COA/product specification etc. @Hal Hub Malaysia
What is the limit on the number of permitted ingredients change/increase?
The limit of changes in ingredients is 10 ingredients. @Hal Hub Malaysia
Do information change/increase ingredient materials need to be updated in MYeHALAL system?
The applicant must update the change/increase ingredient materials in Masterlist ingredient materials and applicants should also update each product during the renewal application process. @Hal Hub Malaysia

CHANGE/INCREASE SUPPLIER/INGREDIENT MANUFACTURER

Is it changes/increases the supplier/manufacturer of the ingredients should be notified to JAKIM/JAIN?
Yes @Hal Hub Malaysia
What is the procedure if there are changes/increased supplier/manufacturer for products or menus that have been certified?
Applicants need to submit an official letter by stating the supplier/manufacturer involved with the supporting doctor such as a copy of the Halal certificate/MSDS/COA/product specifications and others. @Hal Hub Malaysia
How many allowable limit/increase in supplier/manufacturer of ingredient material?
Maximum limit of change/increase in supplier/ingredient manufacturer is 10 material only. @Hal Hub Malaysia
Does the supplier change/increase information on the ingredient must be updated in MYeHALAL system?
The applicant must update the change/increase of the supplier/manufacturer of the ingredient in Masterlist ingredient materials and applicants should also update on each product during the renewal application process. @Hal Hub Malaysia

REPRINT CERTIFICATE

How much the charge rate for certificate reprints?
The charge rate is RM50 per certificate @Hal Hub Malaysia
How can payments be made?
Payment must be in the form of bank draft/postal order in the name of Director General of JAKIM. @Hal Hub Malaysia
How long the payment period to complete?
Payment must be submitted within 14 working days from the date the letter is issued. @Hal Hub Malaysia
What documents need to be submitted for the certificate reprint request?
The following documents should include:
  1. Original certificate to be made of amendment.
  2. Copy of charge letter.
  3. Bank Draft/Postal Money Order.
 @Hal Hub Malaysia
How long the certificate to be printed after payment?
The certificate will be ready within five (5) working days @Hal Hub Malaysia

PACKING CHANGES

Is there a change of packing allowed after graduation?
Yes @Hal Hub Malaysia
What should I do if packing changes apply?
SPHM holders need to submit official letters and new packaging samples to be judged by JAKIM/JAIN. @Hal Hub Malaysia

CONSIGNMENT NOTE

How do I apply for a Consignment Note?
Applicants need to submit applications with relevant information (product that will be exported) to the Certificate Section, Halal Management Division, JAKIM's via email consignhalal.jakim@gmail.com @Hal Hub Malaysia
How long the waiting period for the issuance of the Consigment Note?
Consigment Note will be issued within three (3) working days from the date of application submitted. @Hal Hub Malaysia
How long the waiting period for the issuance of the Consigment Note?
Consigment Note will be issued within three (3) working days from the date of application submitted. @Hal Hub Malaysia
Is there a charge for this application?
There is no charge for the present time. @Hal Hub Malaysia
What is the procedure for applying a Consigment Note?
The applicant will be provided with the Consigment Note template to fill in the relevant information by email. @Hal Hub Malaysia
What are the necessary requirements for the application of the Consigment Note?
The applicant needs to ensure the certificate validity for the product stated in the Consigment Note is still valid. @Hal Hub Malaysia
How do I know the Consigment Note is ready?
Information will be email to applicant. @Hal Hub Malaysia

OTHERS

Does JAKIM appoint and recognise any consultant?
No. JAKIM does not appoint and acknowledge any consultant. However, JAKIM has no obstruction if the company intends to appoint a consultant. @Hal Hub Malaysia
Can a newly operated company apply Halal certificate?
Can, provided to meet the requirements of the Malaysia’s Halal Certification Procedures Manual. @Hal Hub Malaysia
Can a newly operated company apply Halal certificate?
Can, provided to meet the requirements of the Malaysia’s Halal Certification Procedures Manual. @Hal Hub Malaysia
Do I have to check the packaging label?
Need if any health claims for product labeling. @Hal Hub Malaysia
Can the company use halal words on company name registration?
Can’t. Based on Malaysia's Halal Certification Procedures Manual. @Hal Hub Malaysia
The company which ceased to operate as a slaughterhouse but carries out cutting activity. Is the company allowed to use the existing certificate or make a new application?
The company is not allowed to use the existing certificate but is required to make a new application under the product scheme provided the source of materials is from the slaughter house which has been certified. @Hal Hub Malaysia
Can the product at research and development level (R&D) apply for halal certificate?
Can. Able to apply with the following conditions:
  1. Raw materials are available and checked during the Malaysian Halal certification examination.
  2. No change in raw materials or ingredients and labelling.
  3. Has been pre-trial test (run-out trial or pilot run) at production flow (production line).
  4. Approved by the management of the company.
 @Hal Hub Malaysia
Is the applicant allowed to drop the product/kitchen which has been certified during the renewal application?
Can. @Hal Hub Malaysia
What is Halal Assurance System (HAS)?
The Halal guarantee system is a system developed to minimise and eliminate the disqualification to maintain halal integrity as well as to provide a consistent halal product (applicant should refer to guidelines for halal assurance management systems JAKIM). @Hal Hub Malaysia
Are there any responsibilities to the manufacturer to fill the ingredient materials for application made by the distributor/brand owner?
Yes, because the MYeHALAL system will link between the manufacturer and the dealer/brand owner registed account. @Hal Hub Malaysia
What kind of errors can be made reprints without charge?
The following error can be made a certificate reprints:-
  1. Reference No.
  2. Malaysia Standard.
  3. Validity period.
  4. Lost in the delivery process (POS).
  5. Name of manufacturer and applicant same but address different.
 @Hal Hub Malaysia
What should I do if the certificate is missing/damaged?
The SPHM holder should make a police report and submit an official letter together with a copy of the police report to the Certificate Section, Halal Management Division JAKIM. @Hal Hub Malaysia
Are attachments included with the Logistic Scheme application certificate?
Only Halal certificate is given for application of Logistics Scheme. @Hal Hub Malaysia
What should I do if the premise/factory is no longer in operation?
SPHM holders have to reinstate the original halal certificate to JAKIM/JAIN together with the premise/factory closure notification letter. @Hal Hub Malaysia
Is there a copy of the certificate and a confirmation letter of receipt can be sent by email?
No, a copy of the certificate and acknowledgement letter must be sent by post or by hand only. @Hal Hub Malaysia
How to apply for the application of the halal certificate can be made?
Applicants are required to submit an application to the competent authorities who approve prior applications before submission to JAKIM. @Hal Hub Malaysia